Patients and Visitors
Loma Linda University Behavioral Medicine Center is committed to protecting your privacy. Your medical records hold important and often sensitive information about your own health; therefore, hospital staff members take special care to make sure confidentiality is upheld and that they comply with federal and state requirements.
Patients may experience adverse effects that can have detrimental consequences when reviewing their own records therefore their attending physician will determine who may access their mental health records.
To obtain a copy of your medical records or authorize us to forward them please complete the “Authorization to Release Protected Health Information for Mental Health and Chemical Dependency” form. You will only receive the key documents your physician has authorized in the record rather than copies of the entire record. Please print and fill out the authorization form completely. Then mail or fax in the form to the Medical Records Department. In an emergency situation, federal law allows this facility to send your records to another hospital without authorization for your continued treatment.
Medical Records Department
Loma Linda University Behavioral Medicine Center
1710 Barton Road Redlands, CA 92373
Fax Number: 909-558-9274
For questions regarding requests for copies of medical records, please contact the Release of Information staff at 909-558-9259. Business hours are 8:00 am to 4:30 pm, Monday through Thursday and 8:00 a.m.-3:30 p.m. on Friday.
State and federal law prohibit Loma Linda University Behavioral Medicine Center (LLUBMC) from divulging any information without the written consent of the patient or legal guardian. The penalties for providing confidential information without appropriate consent are severe for both the facility and the individual divulging it. At the same time, family members are entitled both legally and ethically to have access to their loved ones.
To reconcile these two conflicting laws, we established the following procedures. When patients are admitted, they are assigned a three digit number we refer to as the visitor ID. The visitor ID is given to the adult patient who can give it to whomever he or she chooses. In the case of minors, the number is given to the parent who is signing the patient into the hospital, or in the case of involuntary detentions, the custodial parent or guardian. This visitor ID allows visitors access to the patient during visiting hours and gives callers access to the nurses and doctors to discuss details about the case.
View our extended list of patient and visitors resources.